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Terms and Conditions for Course Bookings


Confirmation of Bookings

A short email acknowledgement will be issued on submitting an online booking form.  Please note this is not confirmation of the course going ahead, this is just acknowledging your request to attend the course.

The full course confirmation will be sent direct to the delegate via email no later than one week prior to the start date of the course.

Course confirmation details will include details of the training venue, start and finish times and what delegates are required to bring with them. For online courses via Teams, the meeting invite will usually be sent out shortly after the full confirmation.


The fees for our training courses are specific to each individual course. Full details of the course fee can be located on the relevant course page.

Prices include course notes and attendance certificates. Lunch and refreshments will be provided on each day of the course if run from a venue.

Prices are excluding VAT (VAT will be charged at the current UK rate).


SAW Consulting Services will issue invoices for all course bookings.  Our terms of payment are 28 days from the date of the invoice*  Payment should be made via BACS. 

For invoices still outstanding after 30 days, we reserve the right to charge interest for late payment in accordance with the Late Payment of Commercial Debts Regulations 2002.

For invoices still outstanding after 30 days and at the comencement date of the course SAW Consulting Services has the right to refuse the delegate(s) attendance on the course unless a justifiable reason is given for late payment.


Cancellations should be made by email.  

Cancellation fees will be charged at the following rates unless otherwise stated on individual booking forms:

28 – 14 days (50% of course fee)

Less than 14 days’ notice (100% of course fee)

Cancellation by SAW

SAW Consulting Services reserves the right to cancel courses or alter course dates. Should a course be cancelled or if the alternative date is not suitable and payment for that course has already been made, a full refund will be given.

Occasionally it may be necessary to amend course programmes or substitute items on the programme for current issues, therefore delegates, especially those who are only booking part of a course are advised to check before confirming their booking or request a copy of the latest course programme.

Intellectual property rights

All content and materials used within the course are owned by SAW Consulting Services. All intellectual property rights within the materials available, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by SAW Consulting Services. When you are given access to the to your course you are granted a non-exclusive, non-transferable, revocable licence to use the materials. No content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without our agreement. Any such use is strictly prohibited and will constitute an infringement of SAW Consulting Services intellectual property rights.


SAW Consulting Services does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions. SAW Consulting Services are not liable for any technological issues which may occur as a result of the hardware/software you are using e.g. internet, computer, phone etc while you are completing the course. You must make sure your computer meets the below requirements:

  • An up to date web browser (IE, Chrome, Firefox etc)

  • Javascript enabled on web browser

  • Stable internet connection

  • Microsoft word

  • Cookies enabled on your web browser

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